Customerservice

If you order on business days before 3:00 PM, we will ship your package the same day. Shipping is via PostNL; you will receive the track & trace code by email within a few hours of your order.

Orders of €40 or more are shipped free of charge within the Netherlands. For lower order values, we charge €5 in shipping costs.

Different rates apply for international shipping: €10 to Denmark, Spain, France, and Luxembourg, €15 to €20 to other European countries, and €35 outside of Europe.

All products have a 14-day return period, calculated from the moment you receive your order. We aim to process your return within 7 working days.

The costs of the return shipment are for your own account; we do not provide return labels. The same conditions apply to discounted items as to full-price items. You can register a return in your customer portal, where you can also track the status of your shipment.

Is the size not quite right or is the color not what you expected? You can exchange it in two ways.

In-store: stop by our shop in Rijssen and exchange your purchase for another product — we will process the settlement on the spot. If you don't find anything else, we will refund the amount online.

Return and reorder: send your order back to us and reorder the desired pair in the webshop. The refund amount will be in your account within 5 working days.

The legal warranty applies to all purchases: you are entitled to expect that the product arrives in good condition and performs as it should. If this is not the case, you can claim your warranty by presenting your proof of purchase.

We will arrange for a repair in consultation with you. If repair is not possible, we will send a replacement item; if that is not in stock, you may return the product free of charge and you will receive a refund of the purchase price within 5 working days. If in doubt, please contact us first.

For each product, you will find a size chart that allows you to convert your own size to the brand's sizing. If you are unsure between two sizes or have questions about the width, please feel free to ask via WhatsApp or email — our shoe experts are happy to help.

Would you rather visit us in person? At our store in Rijssen, we can measure your feet, including those of children, so you can be sure you are choosing the best-fitting shoe.

You can pay using iDEAL, Bancontact, SOFORT Banking, PayPal, bank transfer, and credit cards such as VISA and Maestro.

Pay-later options are not available: your payment must be completed before we ship your order. If a payment fails, you will receive a reminder email with a payment link one hour after placing your order. Your size will remain reserved for you during this time.

That is possible. Please indicate during checkout that you would like to pick up your order in the store — this way, you can try on your shoes first. You can also reserve a model by phone.

Store and webshop stock come from the same warehouse: if an item is in stock online, it is also available in the store.

Shoes can only be reordered to a limited extent. Many brands work with a fixed stock that is distributed across all stores, so it is possible that your size is no longer available to be ordered.

Would you like to know for sure if a model is still available? Please contact us — we will look into it for you.

Our craft began in 1946 with shoe repair, and that expertise is still present today. Stop by with your shoes at Haarstraat 54 in Rijssen or get in touch, and we will look at what is possible together.

For daily maintenance, you can find shoe polish, sprays, shoe trees, and other care products in our shop and webstore.

With our loyalty program, you earn points both online and in-store. For every purchase from the new collection, you receive one point for every €2 spent. Once you reach 100 points, you are entitled to €10 in store credit.

You can only earn points as a registered customer, so please create an account first.